We urgently required *Customer Service Representatives* for HongKong based Medical Management Company for MUMBAI Location

Dear Job Seekers,

MME Introduce, excellent job opportunity for your bright career. Find below the details and revert back if you are from same industry and taking care of similar job responsibility. Only Serious job seekers need to share their application.

Designation: Customer Service Representatives

Qualification: Any Graduate

Experience: 2-3yrs/ Call centre experience is not a must, but good to have

Industry – Medical Management Company

Location – Mumbai


Job description

  • Answer in-bound calls in a professional manner
  • Respond to customer inquiries whether they arrive by email or phone
  • Inputting relevant information of new clients in the CRM system
  • Provide customers with information regarding company’s services
  • Process applications, forms and orders
  • Handle and resolve customer complaints that fall within the responsibility of a
  • Customer service representative.
  • Identify and escalate priority issues, as per escalation protocol
  • Route calls appropriately
  • Relay messages to appropriate company employees as needed
  • Return calls as per direction of operations manager and to customers who
  • left message.
  • Follow up with customers who have called, or emailed
  • Document calls and service given into our systems
  • Make daily outbound calls to engage clients and to seek collaboration Opportunities.
  • Perform additional duty as per direction of call center supervisor

Skills required
•Fluency in English and Hindi•Excellent interpersonal skills•Service oriented•Attentive•Ability for problem solving•Excellent organizational abilities•Attention to details•Ability to work under pressure•Team player•Proficient in Microsoft Office, email and other relevant programs•No 9-5 mentalityAbout


Notice Period: ASAP

NOTE: We are not having any registration charges Or service fee from job seekers but don’t entertain unwanted job seekers who are not serious for their job change. Expecting genuine application to avoid fraud & Fake candidates.

If Interested please revert back with your updated cv and photograph at [email protected] or for more details you can contact us at 9667342227

Best Regards
Ms. Smriti

MM Enterprises