Dear Job Seekers,
MME Introduce, excellent job opportunity for your bright career. Find below the details and revert back if you are from same industry and taking care of similar job responsibility. Only Serious job seekers need to share their application.
Designation: – Operations Manager
Industry: Medical/Hospital/Healthcare
Location: Mumbai (Bandra)
Working days- 5 days
Working Timings: 9:00 a.m.-6:30 p.m.
NOTE: HIGHLY FLUENT CANDIDATE IN ENGLISH SPEAKING AND WRITING ONLY NEED TO APPLY FRO THIS POSITION
Main Responsibilities:
- Coordinating of the timely operations of Company’s offices in India.
- Coordinating of onboarding and training of necessary staff as per project timing and requirements – in collaboration with Director of Operations and Global Management;
- Supervision of for Back Office and Admin:
o Suppliers – supervision and relationship management – orders, etc.when done by Office Administrator
o Responsible for the Call Center day to day work
- Guaranteeing operational quality assurance and SLA/reporting compliance towards clients and suppliers at all times.
- Supporting Operational issues relating to company’s expansion in India.
- Operational Marketing Coordination and Support: support, drive, improve and support distribution of marketing content communication, support in management of social media channels.
- Operational Training to staff and AIA Agents in collaboration with global team.
- Mumbai Office Safety and IS representative – Liaising with Global Safety and IS team, coordination and implementation of procedures etc.
- Development with Global Management and implementation of operational India procedures.
- Responsibility for Operations – legal, compliance, data protection and ISO related issues in coordination with Global Management Team and Local Legal Services Provider; NDAs and agreement/maintaining records.
- Coordination and Reporting with/to Global Management on Operational related issues (COO & President).
- Execute all training to Agents and Staff with AIA India or other customers.
Weekly Responsibilities:
- Supervise current and future operational staff in India; Ensuring operational aspect of the daily activities of the admin and call center staff are in concordance with company’s best practices, adapted for local needs where necessary.
- Assure on-going operational quality service provision
- Operational QA – Ensure that all clients/patients are contacted and followed up to guarantee the highest service standards possible, including on weekends and holidays
- Monitoring AIA referrals (quality and quantity) and make sure necessary actions are taken by respective responsible and logged properly on the SF system.
- Ensure Operational tools are in place to help improve the work of staff to guarantee SLA compliance.
- Execute ON-GOING Operational Training to Staff and AIA Agents in collaboration with global team
- Local Operational Marketing Coordination and Support:
o Liaise with marketing related suppliers
o Support and coordinate marketing initiatives with global management – Global VP Marketing
o Support local PR activities
o Responsibility for agent and other marketing related databases
- Ensure proper reporting to AIA & Management.
- Take part in weekly medical meetings.
- Manage regular weekly meetings with Director of Operations – Face to face or over the phone
Monthly Responsibilities
- Oversee and assure the quality and timely execution of monthly MKT actions to AIA’s staff and agents.
- Oversee and analyze monthly customer feedback & customer survey report with Medical Doctor & Management.
- ISO related activities, ensure BCP, back-ups, call recordings etc..
Add hoc duties
- Ensure HR compliance: Assure and double check all new staff have passed all HR Checks eg. Criminal background checks and provide a copy of all relevant documentation etc.
- Ensure staff work according to Company’s procedures and handle HR situations ad hoc.
- Coordination and support of staff training where relevant,
- Dealing with/if any unexpected visitors
- Operations related Staff yearly appraisals
Operational Duties
- Support and coordinate all operational needs to service Customers.
- Liaise and meet regularly with suppliers, negotiate best deals and pricing.
- Ensure the office functions properly and that staff has all the necessary hardware, software and stationary necessary to perform work.
- Liaise with the building manager when needed.
- Ensure training and drills with regards to Security and IS
Responsibilities with regards to Customers:
- Ensure Operational SLAs are met
- Ensure operational quality
- On-going general reporting to customers as per contract.
NOTE: We are not having any registration charges Or service fee from job seekers but don’t entertain unwanted job seekers who are not serious for their job change. Expecting genuine application to avoid fraud & Fake candidates.
If Interested please revert back with your updated cv and photograph at [email protected] or for more details you can contact us at 9871008190
Best Regards
Ms. Anamika
MM Enterprises