Urgently Required Customer Service Representative in Leading US based MNC Specialized in Lighting Control Solutions–Gurgaon location

Urgently Required Customer Service Representative in Leading US based MNC Specialized in  Lighting Control Solutions–Gurgaon location

Greetings from MM Enterprises, New Delhi (www.mmenterprises.co.in)

Designation: Customer Service Representative

Location: Gurgaon

Job Description

  1.  Receive customer calls and provide the necessary information related to product selection, order status, problem resolution
  2. Follow-up on Customer inquiries via e-mail in a timely and professional manner.
  3. Works to expedite materials to meet or exceed the customer’s requirement.
  4. Coordinates with other areas of the company as necessary to assure that we are providing world class service to our customers.
  5. Enter orders into the sales order processing system (E1)
  6. Communicate with customers for any clarification such as wrong item / price on the PO
  7. Communicate with obsolete products team if required
  8. Send Order confirmation to the customer with estimated lead time
  9. Get W&D for the orders and shipping costs if required
  10. Maintain orders daily with the shipping dates, shipping instructions and consolidations
  11. Drive RGA process, enter replacement orders, and follow up with confirmation emails and on return process as needed
  12. Coordinate Weekly report for USA Team for open orders status and updates to come
  13. Other duties as necessary

Stay aligned to Company’s culture and values:

  • Be passionate
  • Be flexible and adaptable to changing markets
  • Be an innovative thinker
  • Be customer focused
  • Be ethical

If Interested please revert back with your updated cv and photograph at [email protected] or for more details you can contact us at 9871008190

Best Regards

Ms. Anamika

MM Enterprises