Excellent Opportunity with MNC into Trading of labels, tags for branded apparels, bags Company looking for Asia Customer Service Manager for India- Delhi.. Company for looking for Asia Customer Service Manager for India- Delhi..

July 2, 2024

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Job Overview

  • Date Posted
    July 2, 2024
  • Expiration date
    --

Job Description

Excellent Opportunity with MNC into Trading of labels, tags for branded apparels, bags Company looking for Asia Customer Service Manager for India- Delhi..

 

Designation : Asia Customer Service Manager

Location:  Delhi-Remote

Exp : Minimum 10 Years

DEPARTMENT – Asia Customer Service Manager

Job Summary

 Asia Customer Service Manager

RESPONSIBILITIES:

  • Responsible for the supervision of the customer service team.
  • Develop, motivate, coach, and monitor the team members to ensure the highest quality of service for our clients.
  • Oversees all aspects of the customer service experience to troubleshoot processes and procedures and make improvements of customer service quality
  • Implements effective processes for customer service representatives to interact with customers via telephone, email.
  • Provides training on handling of sensitive customer service issues
  • Monitors and reviews processes for ways to make procedures more time and cost-effective
  • Makes regular reports to upper management about department milestones and progress
  • Holds regular meetings with department staff to discuss expectations and hear team concerns
  • Plans and maintains departmental budget
  • Responsible for department recruitment and retention, as well as accurate and regular reports regarding staff changes

 

  • Coordinates with sales department to incorporate plans to increase customer satisfaction
  • Manages issues with the staff through assessment and subsequent corrective action protocol
  • Maintains confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure
  • Liaises with upper management, vendors, contractors and key stakeholders to ensure quality of products and efficiency of department
  • Support implementation of our online ordering platform.
  • Monitor payments of clients.

 

REQUIREMENTS

This is a position involves a lot of travelling to India, Bangladesh, Singapore and China. You will                 spend at least 50% of your time travelling.

  • Bachelor’s degree or above.
  • 10+ years relevant working experience, with at least 5 years of managerial experience.
  • Proven experience in a managerial role within Garment or Trims/accessories industry. Experience in printing, woven label is preferred.
  • Strong leadership, communication, and interpersonal skills.
  • Mature and responsible with a strong sense of leadership.
  • Proficient in data analysis and statistical reporting.
  • Ability to motivate and inspire a team to achieve their goals.
  • Exceptional organizational and problem-solving abilities.
  • Customer-centric mindset with a focus on delivering outstanding service.
  • Knowledge of garment trims, products, and industry trends is a plus.
  • Able to speak Mandarin is a plus( not mandatory).
  • Ability to work in a fast-paced and dynamic environment.

If Interested please contact – ​8754812600 , or  share resume to hr@mmenterprises.co.in

 

Regards

Flora Annie Mary

MME