Excellent Opportunity with a leading Industrial Power Transmission and Conveyor Chains Manufacturing Company for Sales Engineer- Back Office in Nagpur

Job Description

• To understand the Health, Safety & Environment policy of the company and to follow the same without any deviation.
• To Record all enquiries received through E-mail/Post/Portal/Phone from Distributor or Field team in the MSS Portal.
• To respond on any clarification raised with respect to Request For Quote (RFQ) by the Distributor & trigger to be sent to the respective Field team representative.
• To quote the enquiry for standard item within 1 working day and for non-standard items (forward to the costing team on the same day) within three working days.
• To quote for the enquiry against sample or budgetary requirement and offer to be submitted within seven working days.
• For any standard enquiries, to divert to our distributors in the respective region and to ensure that the enquiry had been attended effectively and order has been taken.
• Follow-up for the offer is made bi-weekly with customer & trigger sent to field team and status updated in RFQ register.
• To ensure that all the RFQ status is updated on daily basis in Register and shared in Team file.
• To ensure that all RFQ is closed with proper justification (if order lost, reason for lost) and is been reviewed on monthly basis.
• Any dormant RFQ to be highlighted on timely manner and closed appropriately.
• Order booking in M3.
• To review the Triggers on daily basis and take necessary action to close the trigger.
• Checking all commercial terms (Contract Review Check sheet) before registering PO and highlighting if there is any anomaly.
• Collection of customer credentials and creation of New customer code (if required) in M3
• Coordination between Engineering Dept and Customer for drawing approvals
• Issuing Order Acknowledgement to Distributor.
• Verifying PCDs & ensuring the PCDs are as per Lead time matrix if not negotiating the lead time with PPC.
• Sending communication to distributor for overdue payment/advance payment.
• Registering customer complaints with proper First Information Report in MSS.
• To ensure proper documentation & records as per ISO requirements relating to Sales Department.

• Experience working as back-office sales engineer and have handled industrial products.
• Exposure in managing multiple enquiries from multiple Distributors.
• Basic knowledge on Sales process (Commercial knowledge)
• Computer Literacy MS office is a must (Excel & Power point) and Knowledge on M3 infor would be an added advantage.
• Able to speak and write good English and must able to speak good Hindi.