An excellent opportunity to work for a Manufacturer of CIJ printer company as a Service Engineer in Ghaziabad location.

Job Description

Dear Candidate,

Greetings for the day!!

We are hiring for one of our esteemed CIJ manufacturing client for Service Engineer position based out of Ghaziabad.

• Designation:  Service Engineer
• Location: Vaishali, Ghaziabad
• Experience: 2+ yrs
• Position: Permanent 

Job Description:

• Attending service calls upon assignment.
• Proactive follow up of preventive maintenance calendar.
• Providing tele support to customers.
• Coordinating with Technical Department to resolve issues 
• On Time AMC renewals and timely replacement of maintenance consumables. 
• Minimize service turnaround time. 
• Customer centric service approach with no time restriction. 
• Proactive spares replacement before critical breakdown occurs. 
• Pre-Sales technical report after site survey for new applications / opportunities. 
• Maintaining records of service visits with clear descriptions of actions taken. 
• Verifying the customer stock and reminding them to procure the consumables. 
• Supporting the collection team to follow up with customers if any pending payments as needed from time to time. 
• Understand our ideal customers and how they relate to our products
• Identifying opportunities and strategies to increase sales
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Provides sales vs. projection results by preparing and forwarding sales tracking reports
• Manage, develop, coach and coordinate to develop the required skill to ensure that a high professional standard is achieved and monthly target and KPI target are met

JOB Specification:

• Experience: 

• • • Minimum 2 yrs of experience in Service Field (Preferable Experience in Coding & Marking Printers – CIJ, TIJ, DOD, TTO & Laser, Printing & Packaging Industries) 
    • Applicable knowledge of basic office management systems and procedures
  • Gender: Male
  • Education: Any Diploma / Degree in Electronics, Instrumentation, Electrical, Mechanical & Mechatronics 
  • Software: Proficiency in MS – Office / Open Office  

• Personality: 

• • Excellent interpersonal, organizational and time management skills 
  • Communication skills in English, Hindi & Regional language, High Level written skills in English
  • Proactive planning, multi-tasking capability and problem-solving attitude
  • Profile demands frequent travelling and up to 80% of the month  

If interested kindly share your updated resume to hrm@mmenterprises.co.in