Excellent Opportunity for sales operations / After sales with leading manufacturer of Railway Engineering and Mobility company in Mohali.

Job Description

Dear Candidate,

Greetings for the day!!

We are hiring for one of our esteemed Clients who is a leading manufacturer of Railway Engineering and Mobility  in Mohali for the below mentioned position,

Designation: sales operations / After sales 

Location: Mohali

Experience: 5 to 15 years

Position: Permanent

Sales Operation Head

Key Responsibilities

• Client & Field Engagement: Represent Tayalco across Indian Railways headquarters, production units, and zonal workshops. Conduct site visits, meetings, and product evaluations.
• Sales & Business Development: Implement marketing and sales strategies for tenders, developmental orders, and new product introductions. Track opportunities from enquiry to delivery.
• After-Sales & Service Coordination: Manage installation, commissioning, and post-supply technical issues with the production and QC teams.
• Technical Documentation & Compliance: Prepare and maintain tender submissions, inspection reports, service logs, and performance records as per railway standards.
• Customer Issue Resolution: Coordinate root-cause analysis and feedback closure for any customer complaints or rejections.
• Cross-Functional Coordination: Bridge communication between marketing, quality, production, and purchase teams for swift execution.
• Market Intelligence: Gather on-ground insights on competitor activities, pricing, and new RDSO specifications.
• Reporting & CRM: Maintain dashboards for site visits, open issues, and order status through CRM tools and Excel reporting.
• Representation & Communication: Present Tayalco’s product capabilities confidently to railway officials and institutional buyers.

Desired Skills & Competencies

• Strong understanding of sales processes, after-sales service, and customer relationship management in RAILWAYS.
• Excellent negotiation, communication, and interpersonal skills.
• Proficiency in reporting systems and MS Office applications.
• Ability to analyze performance metrics and implement process improvements.
• Strong leadership and team management skills.
• Ability to handle high-pressure situations while maintaining a customer-first approach.
• Knowledge of railway/engineering products, safety systems, or mobility solutions (preferred).
• Willingness to travel to client sites across India.

Qualifications

• Bachelor’s degree in Engineering, Business Administration, or related field.
• 5–10 years of experience in sales, after-sales, or customer support roles within manufacturing, railways, automotive, or industrial sectors.
• Proven record of managing key accounts, customer service, and business development activities.
• Located in Mohali, Chandigarh , Kharar or nearby area (Much preferred)

 After-Sales Service Manager

Key Responsibilities

• Lead Pan-India Field Team (20+): Plan deployment, productivity, discipline, and performance across zones; manage travel, tools, and site readiness.
• App-Based Monitoring & Work Control: Use the company app to track technician location, attendance, job status, visit evidence, and daily outputs; ensure teams follow the workflow inside the app (not WhatsApp-only operations).
• Complaint-to-Closure Ownership: Drive end-to-end resolution of complaints, failures, rejections, and performance issues with clear timelines and escalation.
• Zero-Leakage on Portal Compliance: Ensure every complaint is acknowledged, attended, and closed with proper documentation so there are no payment deductions/penalties due to delayed attendance, missing visit proof, or incomplete reports.
• Men + Material Coordination: Coordinate spares/material movement, urgent dispatches, and manpower allocation so technicians reach site with the right parts and support.
• RCA & CAPA Execution: Coordinate technical investigations with QA/QC and Production; run structured RCA (5-Why/8D), ensure CAPA implementation, and prevent repeat issues.
• Service Documentation Discipline: Ensure complete service visit reports, commissioning/installation records, customer sign-offs, photos/evidence, and closure notes as per railway expectations.
• Dashboards & SLA Management: Maintain trackers/dashboards for open complaints, aging, repeat issues, response times, and closure quality; run daily/weekly reviews with field teams.
• Training & Field Readiness: Train technicians on installation standards, safety, professional site conduct, and documentation requirements inside the app.
• Customer Communication: Coordinate with railway officials/workshop teams to secure access, approvals, and closure acknowledgments smoothly and professionally.

Required Skills & Competencies

• Proven experience managing distributed field service teams in railways/automotive/industrial equipment/safety-critical manufacturing.
• Strong execution discipline: you can run SLA-based closures and stop issues from aging.
• Comfort with tech-enabled operations: app-based attendance, job tracking, CRM workflows, dashboard reporting.
• Strong coordination skills across QA/Production/Stores/Dispatch and external stakeholders.
• Strong documentation rigor and ability to defend closures with evidence.
• Good Excel/MIS capability for reporting and analysis.

Qualifications

• B.E./B.Tech/Diploma (Mechanical/Electrical/Production preferred).
• 4–10 years relevant experience; railways exposure is a strong advantage.
• Administration job and there is no travel expected . Travel heavy role also available .

If interested kindly share your updated resume to hrm@mmenterprises.co.in